FAQ

Frequently Asked Questions (FAQ)

If you have a question about your order, we’ve compiled a list of frequently asked questions below. Hopefully, one of them helps! If not, feel free to contact us.

1. How long does it take to receive my order?
The average delivery time for our packages is 5-10 days. We are committed to sustainability and doing our part to make the world a better place. To minimize our environmental impact, we ship orders in batches once we reach our minimum order quantity. We appreciate your understanding and support in helping us make a difference.

2. How can I track my order?
Once your order has been shipped, you will receive a tracking number that allows you to monitor your package online. Please check your spam or junk mail folder, as our emails sometimes end up there. Keep in mind that it may take a few business days for the tracking system to update.

3. Can I cancel or modify my order?
We understand that plans can change. If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once your order has been processed, we cannot guarantee any changes.

4. Do you offer refunds or exchanges?
We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, please contact us within 14 days of receiving your package to request a refund or exchange.

5. What payment methods do you accept?
We accept all major credit cards, including American Express, Shop Pay, Google Pay, and Apple Pay.

6. How can I contact customer service?
Our customer support team is available via email. You can reach us at ellendorusa@gmail.com. You can also find our contact details on the Contact page of our website: www.ellendor.com.

Most common questions are already answered here, so you may not need to contact us. However, if you don’t find the answer you’re looking for, feel free to reach out!